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* Legal

Terms of
Service*

Last updated: January 1, 2026 | Governed by Indian Law

01

Acceptance of Terms

Experience personalized physiotherapy and rehabilitation at Dr. Karolin Rockson PT - Best Neuro Ortho Physio Clinic in Vellore. Specialized care for stroke recovery, neurological disorders, orthopedic injuries, chronic pain, and post-surgical rehabilitation.

02

Services Description

Experience personalized physiotherapy and rehabilitation at Dr. Karolin Rockson PT - Best Neuro Ortho Physio Clinic in Vellore. Specialized care for stroke recovery, neurological disorders, orthopedic injuries, chronic pain, and post-surgical rehabilitation.

03

Medical Disclaimer

The information on this website is for general informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional for medical decisions. Our website content does not replace professional diagnosis, treatment, or advice. In a medical emergency, call emergency services (108) immediately.

04

Appointments & Cancellations

Appointments must be booked in advance. We request at least 24 hours notice for cancellations. Late cancellations (less than 24 hours) may incur a 50% session fee. No-shows may be charged the full session fee. We reserve the right to reschedule appointments due to therapist unavailability with reasonable notice.

05

Payment Terms

Payment is due at the time of service unless prior arrangements are made. We accept cash, UPI, credit/debit cards, and bank transfers. Insurance claims are the patient's responsibility; we will provide necessary documentation. All fees are in Indian Rupees (INR) unless otherwise stated for international patients.

06

Patient Responsibilities

Patients must provide accurate and complete medical history. Patients must follow therapist instructions for optimal outcomes. Patients must inform us of any changes in health status. Patients are responsible for attending scheduled sessions consistently. Patients must treat our staff and other patients with respect.

07

Intellectual Property

Experience personalized physiotherapy and rehabilitation at Dr. Karolin Rockson PT - Best Neuro Ortho Physio Clinic in Vellore. Specialized care for stroke recovery, neurological disorders, orthopedic injuries, chronic pain, and post-surgical rehabilitation.

08

Limitation of Liability

Experience personalized physiotherapy and rehabilitation at Dr. Karolin Rockson PT - Best Neuro Ortho Physio Clinic in Vellore. Specialized care for stroke recovery, neurological disorders, orthopedic injuries, chronic pain, and post-surgical rehabilitation.

09

Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Vellore, Tamil Nadu, India. For international patients, any dispute resolution shall first be attempted through mediation before legal proceedings.

10

Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

For questions about these terms, contact us at legal@rkwellness.in or visit our center at Dr. Karolin Rockson PT - Best Neuro Ortho Physio Clinic in Vellore, Katpadi Rd, Suthanthira Ponvizha Nagar, Church Colony, Viruthampattu, Vellore, Tamil Nadu 632006.

💡 Clinical FAQ Database

Frequently Asked Questions

Read verified medical and logistical answers unique to our terms of service protocols.

Rehabilitation outcomes depend on age, severity, and consistency. While we achieve excellent success rates, we do not guarantee 100% cure for chronic conditions.
We make every effort to maintain booked slots. However, emergency clinical cases or specialist availability may occasionally require rescheduling, and we will notify you immediately.
If you need to discontinue your pre-paid package, we refund the remaining unused balance, recalculating attended sessions at the standard single-session rate.
General guidance is provided on our helpline, but official medical diagnosis, exercise prescriptions, and treatment plans require a physical or formal video consult.
Patients are expected to follow home exercise plans, attend sessions consistently, disclose all medical history, and immediately report any pain or discomfort during exercises.
One caregiver is welcome to accompany the patient during sessions for training and support, provided it does not disrupt other patients or clinical operations.
Appointments missed without a 12-hour prior cancellation notice are considered 'no-shows' and may be charged a nominal slot retention fee.
Yes, our website uses industry-standard SSL encryption and secure payment gateways, complying with Reserve Bank of India (RBI) guidelines for financial safety.
We treat patients of all ages, from infants in pediatric physical therapy to elderly patients in our specialized geriatric fall-prevention programs.
Any patient concerns, billing disputes, or staff complaints are managed directly by our Clinic Director, reachable at feedback@rkwellness.in.

Our Main Clinic Website

Vellore Physio Clinic — vellorephysio.com

Visit our primary clinic portal for appointments, clinic hours, directions, and full patient services at Katpadi Road, Vellore.

Visit vellorephysio.com
★ The Dr. Karolin Rockson PT Standard

The Dr. Karolin Rockson PT Difference

Discover why Dr. Karolin Rockson PT - Best Neuro Ortho Physio Clinic in Vellore stands as India's premier neurological recovery ecosystem. Tap the categories below to explore our interactive core pillars.

15+ Years Clinical Experience
Clinical Pillar 01

Expert Neuro Leadership

Our directors hold Master's and Doctoral credentials in Neurological Physiotherapy from premier medical universities. We are formally registered with the Indian Association of Physiotherapists (IAP) and certified in advanced Bobath NDT concepts, guaranteeing the highest tiers of medical diagnostic integrity.

Clinical Indicator
94% Motor Success Rate
Direct Patient Benefit
Retrained brain-muscle pathways via neuroplasticity.
Active Rehabilitation Quality Standard
Explore Pillar